Support

/Support
Support2018-09-15T19:09:50+00:00

FREQUENTLY ASKED QUESTIONS

Who are we?

Exelot provides fast, reliable and highly cost-effective solution for shipping and delivering ecommerce product internationally. The company offers an innovative shipping solution combining unique technologies and many years of experience in the fields of logistics, online trade and customs.

How do I track my shipment?

To track your shipment, visit the Exelot tracking page and enter the tracking code which begins with the letters XLT and includes 9 digits.

How soon will I receive my shipment?

Customer delivery times depend mostly on the schedules of the suppliers abroad. From the moment the shipment is received at Exelot’s overseas logistics centers, the average delivery is 1-3 working days.

How does my shipment arrive?

Exelot makes sure that shipments ordered from abroad reach customers’ homes. To that end, we work with the leading forwarding and distribution companies.

Why do I have to pay VAT in Israel?

According to Israeli customs and VAT regulations, goods worth more than $75 qualify for VAT payment.

How is the Israeli VAT calculated for my shipment?

According to the provisions of Israeli law, VAT is calculated based on the value of the goods as declared by the supplier abroad, plus the shipping, transportation and insurance costs, such as apply. For more information, please refer to the Israeli importing regulations.

How do I contact Exelot’s customer service?

You can contact Exelot’s customer service in Israel via e-mail by phone or via an online application form on the company’s website, here

When is the Exelot customer service center open?

The Exelot customer service center is open Sunday through Thursday from 8:30am to 6:30pm. After 6:30pm, you can send us an email and your enquiry will be dealt with on the following business day.

Does Exelot charge a fee for handling my shipment?

In Israel Exelot charges a VAT handling fee of 4.95NIS to cover clearing expenses, and a handling fee for customs and purchase tax of 68NIS + VAT for shipments over $500.

What is Exelot’s privacy and security policy?

The information security policy and the website’s terms of use are fully detailed here

If you have any questions or inquiries please contact Exelot customer service by the contact page on the Exelot website

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